They are not good at returning Calls when you trying to get in to be scheduled. In to see your own family doctor. When you have seen at the hospital. Already. Called twiced .
Always have had great experiences with the urgent care side. The NPs or PAs are very attentive, knowledgeable, consistent, listen well, are prompt and run the tests that are needed. We wait maybe 30 minutes, at most. They don't have the flu test kits; I would recommend that any urgent care have those on hand during flu season. I've always been pleased with this urgent care! We didn't have a good experience with MedXpress so I will be returning to this urgent care henceforth.
I have to say that as a medical professional I was COMPLETELY disgusted with the service I received. The supercare closes at 8, I walked in at 7 and got the nastiest and rudest service I've ever received from a receptionist. First off she was just getting back from lunch, made no eye contact and talked to me as if I bothered her! I asked if they were busy because after I got the throwing the papers around, sucking the teeth and rude behavior I left. I didn't even make it past the check in. There are people who need jobs and want to work, she deserves to be fired. UNPROFESSIONAL. I WOULDN'T SEND MY WORST ENEMY THERE.
Everyone there was so kind, the receptionist, nurse and doctor! I went after work for a uti and was seen in under 15 minutes. They did the testing in house and i had my prescription and was out in another 10. It was so much faster than the urgent care down the street and they billed primary care prices. They are excellent!
Just remember to be kind, and to be thorough in explaining what your needs are. They are people too, and they are dealing with all sorts of patients who are ill, in pain, tired, or don't always provide the necessary details of information (like me) but they are there to help. So be respectful and you will receive it. I haven't always dealt with the same person at that facility , but I address them by their appropriate titles, and show my gratitude and in return everyone I have had to talk to via in person or phone has always been very kind and produced results. I have never seen their staff behave rudely, so perhaps entitlement walked through their doors and left nasty reviews. Perhaps... idk. Never seen it happen. I've only had positive experiences, just got my birth control refilled, boom! I'm a happy camper.
Every time I have an appointment here or walk in, the staff Is always extremely friendly and answer my questions to their best ability. I am a klutz... and I forget the name of my pcp or my OBGYN, my last visit, or next appointment all the time (which I don't recommend) so I'll just walk in, and these ladies with their incredible show of patience will manage to extract the information necessary as long as I still remember my name, DOB blah blah blah, they have always been able to help me out.
Breton Super Care is a US Health facility based in California, Maryland. Breton Super Care is located at J Patrick Jarboe Medical Center (Behind CVS), 22590 Shady Ct, California, MD 20619, USA.
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